About Us

Tamara is the leading shopping and payments platform in Saudi Arabia and the GCC region, with a mission to empower people in their daily lives and revolutionize how they shop, pay, and bank. The company was founded by serial entrepreneur Abdulmajeed Alsukhan along with his partners Turki Bin Zarah and Abdulmohsen Al Babtain. Tamara operates out of its headquarters in Riyadh, Saudi Arabia, and has offices in the UAE, Egypt, Germany, and Vietnam. Our large, dedicated team of professionals continues to grow as we expand our reach and impact.

Serving millions of users and partnering with thousands of merchants, Tamara collaborates with leading global and regional brands such as SHEIN, Jarir, noon, IKEA, H&M, and Farfetch, as well as local small and medium businesses. The company is backed by SNB Capital and Sanabil Investments, a wholly-owned company by the Public Investment Fund (PIF), Checkout.com, Coatue, Shorooq Partners, and Endeavor Catalyst, among others.

Your role

We're seeking a Business Process Outsourcing Operations Manager for our Customer Experience team. As BPO Operations manager, you will be crucial in creating an action-oriented culture through our BPO. You will be the primary point of contact for the BPO with internal business stakeholders and be in charge of relationship management, performance management, and overall service delivery.

Drawing on your proficiency in operational compliance you will be responsible for risk management, and mitigation efforts with BPO sites, utilizing resources and feedback to enhance training, quality, and performance management.

With a proven track record in Business Process Outsourcing, you will strategically coordinate and obtain buy-in from business partners and uplift our BPO network capabilities, enabling them to do increasingly complex work more effectively and efficiently and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your responsibilities

• Owning daily and weekly BPO performance and KPI management. Actively pursuing variance reduction through data backed action planning
• Collaborating with cross functional teams and stakeholders as a strategic partner and consultant
• Leading through partnership and timely engagement
• Leveraging resources and feedback to improve training, quality, and performance management
• Building long term strategic vision and uplifting our BPO network capabilities to do increasingly complex work more effectively, efficiently, and with improved experience outcomes
• Driving operational compliance, risk management, and mitigation efforts with BPO sites
• Implementing projects and pilot programs to advance performance or business outcomes
• Sharing best practices, feedback, and results with stakeholders and BPO sites as applicable

Your expertise

• Minimum 8+ years work experience in program management, vendor management, or customer support operations management
• Strong stakeholder management skills; ability to strategically align and get buy ins from business partners
• Bachelor's degree
• Excellent written, verbal, and interpersonal communication skills
• Detail oriented, data driven, and results focused
• Experience leading process re-engineering and operational excellence projects
• Organizational and project management expertise
• Exposure working in a cross functional, multi geography setup
• Lean Six Sigma trained or certified and/r being COPC trained or certified is an advantage

Join the revolution

Tamara is a vibrant hub of exceptional individuals worldwide, with over 40+ nationalities committed to working with the broadest talent pool possible. We're proud of the wealth of cultural backgrounds that shape our teams, ensuring every experience is acknowledged and celebrated.

We seek self driven individuals, fuelled by curiosity, ready to take control of their professional and personal development. We’re creating a place where possibilities are for the taking through career mobility, mentoring and cross-border collaboration. This approach has earned us a spot as one of the competitive tech companies to work for.

All qualified individuals are encouraged to apply.

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