Role Overview:

We are looking for a driven and detail-oriented Operations Specialist to lead the day-to-day execution and continuous improvement of Chef On Demand’s operational processes. You will manage everything from chef coordination and logistics to customer satisfaction and performance monitoring.

This is a core operational role, offering the opportunity to shape and scale a new service from the ground up.

Key Responsibilities:

• Manage daily operations of the Chef On Demand service, including order fulfillment and shift scheduling
  
  

• Plan capacity and forecast demand to ensure optimal chef deployment
  
  

• Monitor KPIs like service quality, timing, cancellations, and customer satisfaction
  
  

• Coordinate with Talent to onboard, train, and schedule chefs
  
  

• Maintain chef rosters, availability, and performance records
  
  

• Ensure chefs are fully equipped with tools, uniforms, ingredients, and transport
  
  

• Oversee logistics and liaise with vendors/internal teams for supply needs
  
  

• Ensure hygiene compliance and proper kitchen handover post-service
  
  

• Develop SOPs and operational playbooks to guide service execution
  
  

• Identify inefficiencies and implement scalable, data-driven solutions
  
  

• Track weekly performance and recommend continuous improvements
  
  

• Own the customer journey operationally and resolve issues in real time
  
  

• Collaborate with Customer Support for smooth issue handling and feedback loops
  
  

Qualifications:

• 2–4 years of experience in operations, logistics, or service delivery
  
  

• Background in foodtech, last-mile delivery, or hospitality is a plus
  
  

• Strong organizational and execution skills
  
  

• Data-driven approach with comfort using dashboards and performance metrics
  
  

• Excellent communication skills in both Arabic and English
  
  

• Willingness to work non-traditional hours (evenings, weekends, holidays) as needed

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