1- Monitor rider appearance, hygiene, and branding standards during shift check-ins

2- Flag fraudulent behavior (e.g., multi-app usage, late pickups, location spoofing)

3- Collect restaurant feedback on DA performance and service handover quality

4- Organize and document feedback sessions or focus groups with DAs to gather insights

5-Track and validate DA cash collection activity; flag irregularities or gaps in process

6-Follow up on cash settlement delays with FP coordinators and live ops

7-Identify repeat issues in delay reasons and coordinate with ops for resolution

8-Assist in implementing and tracking operational KPIs (e.g., DA arrival accuracy, cash block frequency, DA rejection rate)

9-Support new process rollouts on-ground (e.g., new apps, route optimization, token handover)

10-Provide weekly field reports on compliance, challenges, and recommendations

11-Coordinate with Live Ops team to monitor DA delays in real-time and provide guidance to prevent SLA breaches

12-Support tagging of delay reasons (Vendor vs. DA) to improve visibility and trigger appropriate live interventions

13-Escalate operational risks (e.g., repeated delays, DA non-responsiveness) to Live Ops for immediate action and resolution

Requirements:

-1 to 2 years Experience in Da’s Support

-Experience with dispatch or real-time support tools

-Ability to handle pressure and multi-task

-Familiarity with DA workflows and SLA enforcement

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