• Interact with Breadfast customers over system, phone and email messages
• Determine customer needs and provide appropriate solutions
• Empathize with and prioritize customer needs
• Respond to customer inquiries on Breadfast social media channels
• Review customers’ feedback and order reviews on daily basis and resolve any issues in a timely manner.
• Periodically test Breadfast website and mobile app and provide feedback
• Document interactions with customers into CRM system.

• Ability to communicate correctly and clearly with customers
• Excellent documentation skills — documenting interactions with customers into CRM system
• Good comprehension skills — ability to clearly understand and state the issues customers present
• Good composition skills — ability to compose a grammatically correct, concise, and accurate written response
• Ability to empathize with and prioritize customer needs
• Demonstrable interpersonal & conflict resolution and negotiating skills
• Ability to determine customer needs and provide appropriate solutions
• Effective problem-solving skills: ability to approach problems logically
• Strong handling skills
• Action, detail oriented and self-disciplined
• Excellent spoken and written communication skills using both Arabic and English languages are must.
  
  

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