What you'll do

• Coordinate between different teams to identify and solve business challenges in high quality and timely manner

• Analyze customer reports and reviews to identify key areas of improvement to the overall customer experience

• Look for continuous improvement opportunities

• Report updates regularly to each project’s stakeholders

• Pilot and own new initiatives that transform our operations and improve the service we provide

• Lead cross-functional projects using insights based on data

• Ability to lead end-to-end projects (from planning the project to delivering results)

What you'll need

• 3+ years of experience in a relevant field

• Ability to understand the operational performance, anticipate issues, and quickly understand & support in solving them when they arise

• Process-orientation

• Passion for data analysis and the ability to drive quality improvement

• Customer centricity

• Strong communication and ability to drive discussions and keep focus

• Exceptional written and verbal communication skills

• Bias for action

• Self-motivation & natural curiosity. You excel at independently discovering solutions to complex problems

• Passion for learning how things work and you’re always looking for ways to innovate

• Previous experience in Project Management is preferred.

Submit Your Application